Support

Your progress is saved only on your device. It is lost if you delete the app, clear your browser's site data, or reset your phone. We don't keep a copy, so sadly we can't bring it back.

Getting a new phone? On the old phone, open Settings → Move progress to a new phone → Get a transfer code. Enter the code on the new phone within 24 hours. It works once.

Purchases are not available yet. When they arrive, they will go through the App Store or Google Play. [CHECK]

After a reinstall or on a new phone, sign in with the same Apple or Google account and tap Settings → Restore purchases.

For a refund, ask Apple (reportaproblem.apple.com) or Google Play (Google Play refunds). We can't give refunds ourselves.

Ads keep the game free. Some are optional: you can watch one to get an extra booster.

To choose whether ads may be personalised, open Settings → Privacy options. On iPhone, you can also turn off tracking in your phone's settings.

Use Settings → Reset progress, or delete the app. On the web, clear the site data for tanglaway.com in your browser.

A transfer code's copy of your progress deletes itself after it is used, or after 24 hours. If you emailed us and want your emails deleted, just ask. More in our Privacy Policy.